Last updated: 10 September 2026
Who is responsible for your information?
Nash Care Homes Ltd is responsible for the personal information we use to handle your enquiry. For privacy questions or requests, contact our Data Security and Protection Lead at enquiries@nashcarehomes.com, call 01737 761904, or write to Ashleigh House, 39 Redstone Hill, Redhill, Surrey, RH1 4BG.
When you contact us
We receive the name, contact details and information you choose to share by email or telephone. We use this information to answer your enquiry, keep a record of relevant discussions and agree appropriate next steps.
For general enquiries, our lawful basis is legitimate interests: responding to people who ask about our home and services, and managing those conversations. Please provide only the information needed for your initial enquiry. You do not have to contact us or provide personal information to browse the website, although we may be unable to answer an enquiry without a way to contact you.
Please keep your first email to a general enquiry. If personal care or health information is needed, we will discuss how to share it appropriately and explain how it will be used. This general-enquiry notice does not set out the separate legal conditions for processing health or other sensitive information.
Who may receive information?
Enquiries are handled by staff who need the information to respond. We use Microsoft 365 for business email, and technical service providers help us operate our communications. Information may also need to be shared with professional advisers or relevant authorities where necessary to deal with a complaint, meet a legal obligation or protect someone’s rights.
Website hosting and technical information
Our website hosting, content delivery and security providers receive technical information, such as your IP address, browser information and the pages requested, to display, secure and operate the website.
We rely on our legitimate interests in providing a functioning, secure website for technical processing carried out on our behalf. Contact us using the details above if you would like more information about the service providers involved.
How long do we keep information?
We do not have a fixed deletion schedule for general-enquiry emails. The need to retain information depends on whether it is needed to respond to an active enquiry, manage an ongoing discussion, or meet a specific complaint, legal or recordkeeping requirement. You can ask us to review information connected with your enquiry using the contact details above. Enquiries that develop into care arrangements or a recruitment process are handled under the relevant separate retention arrangements.
International processing
Email and hosting providers operate internationally, so information may be processed outside the UK. Where a transfer is made on our behalf, applicable data-protection safeguards are required. Contact us using the details above for information about the arrangements and safeguards relevant to your enquiry.
Cookies and external links
We save your choice of light or dark appearance in your browser so it is remembered when you return. This preference is not used for analytics or advertising.
We have not added analytics or advertising tracking, contact forms or embedded maps to the website. Fonts, graphics and the logo are served with the website. Hosting and security services may use essential cookies or similar technologies to operate and protect the website.
Email and telephone links open your chosen application. Links to Google Maps, CQC and other websites take you to services with their own privacy and cookie information.
Your right to object
You can object to our use of your personal information where we rely on legitimate interests. Contact us to explain your circumstances and we will consider your request.
Your other rights and raising a concern
Depending on the circumstances, you can ask to access or correct your information, request deletion, or restrict its use. Other rights, including receiving information in a reusable format or withdrawing consent, apply where the relevant legal conditions are met. Contact us using the details above.
You can also complain to the Information Commissioner’s Office, the UK data-protection regulator.